How to set up your email in Microsoft Outlook Print

This guide shows how to add your HTN Cloud email to Microsoft Outlook on Windows or Mac. Menu names can differ a little between Outlook versions, but the settings are always the same.

Before you start

Have these ready: your full email address, its password and your server name from cPanel → Email Accounts → Connect Devices. See Email settings for mail apps (IMAP, POP3 and SMTP).

Add the account

1. Open Outlook and go to File → Add Account. In the new Outlook, go to Settings → Accounts → Add account.
2. Enter your email address.
3. Choose Advanced options → Let me set up my account manually, then click Connect.
4. Choose IMAP.
5. Enter the server settings:
   • Incoming mail: server yourdomain.com (as shown in Connect Devices), port 993, encryption SSL/TLS
   • Outgoing mail: server yourdomain.com, port 465, encryption SSL/TLS
6. Click Next, enter your email password, then click Connect.

Outlook downloads your folders and messages. Send yourself a test email to check that sending works too.

If it doesn't connect

• Check that the username is the full email address.
• Make sure your outgoing server (SMTP) requires authentication, using the same settings as incoming.
• If you see a certificate warning, use the exact server name shown in Connect Devices and check that your domain points to HTN Cloud.
• Test the password in webmail first. If webmail doesn't accept it, reset it. See How to change an email password or mailbox size.

More help: Troubleshooting: emails not sending, not arriving or going to spam