If something isn't working, or you're not sure how to do something, we're here to help.
Check the knowledge base first
Most common questions are answered in these guides. Use the search box at the top of the knowledge base, for example "email settings" or "WordPress".
Open a support ticket
- Log in to the client area.
- Go to Support → Open Ticket, or use this link.
- Choose the department, write a clear subject and describe the problem.
- Click Submit. You'll get an email confirmation and can follow the ticket from Support → Tickets.
What to include
A few details help us solve your problem faster:
- The domain name it concerns.
- What you were trying to do and what happened instead.
- The exact error message, or a screenshot.
- The page address (URL) where you see the problem.
- For email problems: the email address and whether it's sending or receiving that fails.
Never send your password in a ticket or email. We will never ask for it.
You can also email us at info@htncloud.com. For anything about your account, a ticket from the client area is best, because it confirms who you are.
